




- How do I schedule an appointment?
- How do I cancel an appointment?
- How do I request medication refills if necessary?
- What should I bring to my appointment?
- How can I reach my physician if I have more questions or problems?
- If I am referred from another physician what do I need to do?
- How long will it take to get the tests or treatment scheduled and authorized?
- If I need surgery, what do I need to do?
- If I need my X-Rays, how do I get them?
- If I need a copy of my medical records, how do I get them?
- Who do I call for billing related questions?
- What is your financial policy?
Call 425.339.2433, press Option 0 for the Appointment Desk, 8:00 a.m. – 5:00 p.m., Monday through Friday.
Call 425.339.2433, press Option 0 for the Appointment Desk. Please provide 24 hours notice for appointment cancelations.
Prescription are refilled Monday through Friday ONLY, during business hours. If you need to refill your medication, contact your pharmacy two days prior to running out. The pharmacist will contact our office for authorization and our office will contact you with the status of your refill.
We do not refill medications after business hours or on weekends.
- Insurance identification card.
- Payment for your insurance co-pay. This must be paid at the time of your visit. We accept cash, check and credit cards.
- Necessary forms – access these at
www.everettboneandjoint.com/orthopedic-patient-info.html. - Your referral - if required.
- Previous x-rays, MRIs, and/or reports.
- A complete list of ALL medications including dosage.
For non-emergent medical matters during office hours, please call 425.339.2433, Option 0 and leave a message for your physician.
For urgent problems after hours, please contact the on-call physician through the answering service by calling 425.339.2433.
If your insurance company requires a referral, it is your responsibility to obtain one prior to your appointment.
Bring any previous X-Rays, MRIs, CTs, Operative Reports and any notes from previously seen physicians to your appointment.
Please allow 7-10 working days for your tests or procedure to be authorized and scheduled.
We will make arrangements for your follow up appointment at the time we schedule your test.
If you had films taken, such as an MRI, please HAND CARRY the films to your appointment.
If we have not contacted you in 7-10 days to schedule your test or procedure, please call 425.339.2433, Option 6.
Your physician will send paperwork to the surgery scheduler after a decision for surgery has been made.
You will need medical clearance prior to surgery. Our office will contact you and make arrangements for the necessary tests.
When your medical clearance is complete, the surgery scheduler will call you to discuss your timeline for surgery and set up a pre-op appointment if your physician ordered one.
If you have not heard from the surgery scheduler within 7 – 10 working days, please contact the surgery scheduler by calling 425.339.2433, Option 5.
The surgery scheduler will get authorization from your insurance plan.
Please call 425.339.2433 one week prior to the date you need them.
Please call 425.339.2433, Option 3.
For all billing questions, call 425.252.2225.
Insurance co-payments are due before you see a physician. Our staff can help you verify that we participate with your insurance company.
